At Travel North Vietnam dot com, we will apply the same terms & conditions as used in Andy Travels Vietnam, please read carefully our terms below:

1. Our contract 

All bookings are made with Andy Travels by email: bookingvietnam365@gmail.com or info@andytourist.com. By booking a trip with us you are deemed to have agreed to these Booking Terms & Conditions (which constitute the entire agreement between you and us) and your booking will be accepted by Andy Travels on this basis. The services to be provided are those referred to in your booking confirmation invoice.

2. Validity

Dates, itineraries and prices are valid from 01 January 2024 until 31 December 2024. Beyond 31 December 2024 dates, itineraries and prices are indicative only.

3. Deposit requirement

You are required to pay a non-refundable deposit of 25% of the trip cost by credit card or bank transfer plus bank charges (If the total trip amount is less than US$500, a 50% deposit will apply) for your booking to be confirmed (please note that increased deposit requirements apply for some special trips). If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking.

4. Acceptance of booking and final payments

If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your deposit. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 45 days before the departure date. 

5. Deposit Waived

The normally non-refundable 25% tour cost deposit required at the time of booking will be refunded if this tour does not occur due to the pandemic disruptions. The remaining balance for the tour is due by 45 days before tour date.

6. Cancellations and Refunds

If we receive written notice of your cancellation 46 days or more from the start of the tour, your fees will be refunded less the deposit. There will be no refund for cancellations made 45 days or less from the start of the tour. Exceptions to this cancellation policy cannot be made for any reason, including personal emergencies. There are no refunds for any part of the program that you choose to opt out of.

We reserve the right to cancel any tour prior to its start, in which case all monies received will be refunded, including the deposit. Once you have booked your trip, we strongly recommend purchasing travel insurance (including trip delay, trip interruption, trip cancellation and baggage coverage), as well as accident, medical and emergency evacuation insurance. It is best to purchase this insurance within one week after paying for the tour.

Should the tour not happen due to unforeseen pandemic/political issues, the monies we have received will be refunded (or credits issued), to the best of our abilities. Exceptions to this are any monies spent on non- refundable tickets/lodging deposits already purchased in destination country.

7. Responsibility and Release of Liability

There are always risks associated with travel. We strongly recommend that you purchase trip and medical (Covid)/evacuation insurance. Andy Travels Vietnam Co., Ltd assumes no responsibility for any claim of damages, expenses or liability for any claims, injury, delay, inconvenience, irregularity, loss or damage to person or property or additional costs resulting directly or indirectly from causes that include, but are not limited to, theft, acts of government, delays, cancellations, weather, vehicle problems or accidents, strikes, illness, quarantine, acts of terrorism or “Acts of God” incurred during the tour including during transportation by car, van, boat or other conveyance. Participants agree that Andy Travels Vietnam Co., Ltd reserves the right to alter an itinerary or accommodations. The company also reserves the right to cancel a tour. Should that occur, Andy Travels Vietnam Co., Ltd’s liability would be limited to a full refund of the reservation deposit and/or fees paid, or to offer an alternate tour date.  

The undersigned recognizes that there is a medium level of physical activity involved in the tour and the tour may require participants to walk long distances and climb stairs. The undersigned accepts any risks thereof and the conditions set forth therein. The undersigned also understands and hereby agrees for and on behalf of himself/herself, his/her dependents, heirs, executors, administrators, and assigns to abide by the conditions set forth and to release and hold harmless Andy Travels Vietnam Co., Ltd and any of their officers or representatives from any and all liability for delays, injuries or death, or for the loss of or damage to, his/her property however occurring during any portion of the program.

8. Cancellation by Andy Travels

We may cancel a trip at any time up to 28 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

9. Booking amendments

If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 45 days prior to the proposed departure date. A fee of $150 per person per change will apply (in addition to any charges levied by hotels, ground operators or airlines).
If you notify us less than 45 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.
Amendments to any other arrangements made in conjunction with your trip will incur a $100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 10 days of departure.

10. Inclusions

The land price of your trip includes:
• all accommodation as listed in the tour program
• all transport listed in the tour program
• sightseeing and guiding services and meals as listed in the tour program.

11. Exclusions

The land price of your trip does not include:
• international or internal flights unless specified
• airport transfers if not specified in tour, taxes and excess baggage charges unless specified
• meals other than those specified in the tour program
• Visa and passport fees
• travel insurance
• Optional activities and all personal expenses.

12. Prices & surcharges

Our trip prices are based on currency exchange rates published by the local national bank of Vietnam at the time of booking. We reserve the right to impose surcharges up to 28 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes or if government action should require us to do so. In such instances we will be responsible for the first 2% of the additional costs and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full. Air Passenger Duty is included in the price of your air inclusive trip. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. Please note that a levy of up to 3.5% may be applied to all purchases made by credit card.

13. Age & Health requirements

Children discount:

Under 3 years old: Free of Charge;

From 3 to 6 years old: 50% of adult’s fare;

From 6 to under 11 years old: 75% of adult’s fare.

We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.

14. Passport and visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

15. Travel insurance

Travel insurance is recommended (it was compulsory during Covid-19 and post-pandemic) for all travelers and should be taken out at the time of booking. Your travel insurance must provide coverage against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US $200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You will provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. 
16. Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

17. Change of itinerary

While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.
Before departure: If we make a major change we will inform you as soon as reasonably possible, if there is time to do so before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.
After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you: please refer to the Trip Notes for your trip for details of Emergency Funds which you agree to carry to be used in such instances. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

18. Acceptance of risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives.
We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

19. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract.
You accept that any assistance given by your tour leader or local guide in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

20. Claims & complaints

If you have a complaint about your trip please inform your tour leader at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.

21. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

22. Photos and marketing

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

23. Privacy policy

We keep your personal details confidential at our best ability.

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our website).

24. Applicable law

The laws of the S.R of Vietnam govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Hanoi, Vietnam.